1. No paid entry
CricJeeto is free to download and free to play. We do not collect money from users. The coins used in gameplay are earned, not purchased.
2. Coin refunds
Coins are virtual in-game currency with no monetary value. Generally, coins are not refundable. However, we will credit coins back to your account if:
- A technical bug caused an incorrect debit.
- A match was settled with incorrect data and we have evidence of the error.
- A match was abandoned due to reasons covered in our Match Abandonment section below.
Claims must be submitted within 72 hours of the disputed event. After that, ball-by-ball records may be archived and unable to be reviewed in detail.
3. Match abandonment, rain & DRS
- Rain delays: Your open predictions remain locked. They are settled when the match resumes or abandoned if the match does not restart.
- DRS review: If the ball outcome changes after DRS, your settlement is recalculated. You may see a coin correction within a few minutes.
- Match abandonment: Predictions already settled remain settled. Any locked-but-undelivered predictions are refunded in full.
- Super Over: Treated as a mini-match. Normal settlement rules apply.
4. Gift card redemption
Once you redeem coins for an Amazon Pay gift card:
- The gift card code is generated and delivered instantly in-app.
- The code is a bearer instrument, once visible to you, the coins are spent.
- Redemption is final and non-reversible. Lost, forgotten or leaked codes cannot be replaced.
When we will replace a redemption
We will re-issue a redemption only if:
- The gift card code was not successfully delivered due to a platform outage on our side.
- The code was already redeemed before being displayed to you (a technical defect we can verify).
- Amazon Pay rejects the code due to a vendor-side error (you must provide the rejection screenshot).
5. Account suspension & forfeiture
If your account is suspended or terminated for violation of our Terms of Service, any coin balance is forfeited and is not refundable. Pending redemptions that have not yet been delivered may be cancelled.
6. Amazon Pay gift card terms
Once issued, the gift card is governed by Amazon's gift card terms. Refunds, expiry, and usage limits are set by Amazon, not CricJeeto.
7. How to request a refund or correction
- Open the app and go to Settings → Help & Support → Report an issue, or email us at support@hitormiss.live.
- Include your registered phone number or email, the match name, the over and ball number, and a clear description of the issue.
- Attach screenshots if available.
- We respond within 48 hours on business days. Most claims are resolved within 7 days.
8. Google Play purchases
If you have made any purchase through Google Play (for example, a future premium tier subscription), refunds for such purchases must be requested directly through Google Play. See Google Play refund policy.
9. Contact
Refund & support queries: support@hitormiss.live
Response time: 48 hours on business days