Quick help
Login & accounts
OTP not arriving? Locked out? Step-by-step fixes below.
Coins & redemption
Missing coins, gift card issues, or redemption stuck.
Live match issues
Score not updating, predictions rejected, or WebSocket drops.
Login & OTP issues
My OTP isn't arriving
- Confirm you entered your full phone number including country code (e.g., +91).
- Check that SMS is not blocked by your carrier or DND settings.
- Wait 60 seconds and tap "Resend OTP". Multiple rapid requests can be rate limited.
- Try Google Sign-In instead if SMS delivery is unreliable.
Google Sign-In fails
- Make sure you're signed into a Google account on the device.
- Update Google Play Services from the Play Store.
- Clear Google Play Services cache: Settings → Apps → Google Play Services → Storage → Clear cache.
Coin & redemption issues
I won a prediction but didn't get coins
Settlement can take a few seconds after the ball outcome is confirmed by the vendor feed. Pull down to refresh your profile screen. If coins are still missing after 5 minutes, email us with the match name, over, and ball number.
My redemption is stuck on "processing"
Most redemptions complete in under 10 seconds. If it's been more than 5 minutes, close and reopen the app. If it still shows processing after that, email support, we'll reconcile manually.
My Amazon Pay code says "invalid"
Double-check you copied the full code without spaces. If Amazon still rejects it, email us a screenshot of the error message and we'll reissue.
Live match issues
The score isn't updating
- Check your internet connection, the app needs a stable connection for live updates.
- Pull down on the match screen to force a refresh.
- If a vendor feed is delayed, we will show a small "live feed delayed" indicator. Predictions are still accepted using our 2-ball offset design.
My prediction was rejected as "too late"
Predictions lock when the bowler begins their run-up. If your network latency is high, your tap may arrive at our servers after the lock. Try placing predictions earlier in the window.
Update & performance
The app is crashing or freezing
- Update to the latest version from Play Store.
- Restart your phone.
- Clear app cache: Settings → Apps → CricJeeto → Storage → Clear cache.
- If issues persist, email us with your phone model and Android version.
Battery drain is high during matches
Real-time WebSocket connections and frequent UI updates do consume more battery than static apps. Close the app between matches and enable battery saver mode on your phone for lighter sessions.
Still stuck?
Email support@hitormiss.live or use the Contact form. Include:
- Your registered phone or email
- App version (Settings → About)
- Phone model and Android version
- Match and ball details (if relevant)
- Screenshots
Response time: 48 hours on business days. Most issues resolve within 7 days.